3 Total vistas, 3 Vistas hoy
We are very sorry to hear about your disappointment because of the necessary itinerary changes. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Had she done so, Fosse could have avoided this mess. Like most cruise lines, Viking canceled all of its sailings during the pandemic. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. If they got enough complain, they might open an investigation. Review tags are currently only available for English language reviews. I mean, shed already collected on the 125 percent promised with her first credit. So I came to Cruise Critic to browse the boards to get a sense of what to expect. After all, this too shall eventually pass. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. With all Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Once you're a member . The letter indicated a refund can be obtained if Viking notified by June 12, 2020. 1. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. 5. Any balance after Viking issues the vouchers is returned to you in cash. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. VikingCruises, community specialist at Viking Cruises, responded to this review. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. we certainly do. Were always here to help. Plus, the ride to the airport cost us $49.00 each. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. so Viking Helvetia ship is wonderful. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Fosse and her husband had initially booked a cruise for April 2020. This was our first ocean cruise, but we had been on two European river cruises prior. Good luck on your cruise! Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. We look forward to hearing from you. AND watch carefully of the water level prior to departure! Author. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. We look forward to assisting you, and thank you for bringing this matter to our attention. Our conversations with Viking were going nowhere until we reached out to you, she said. we have done 3 river cruises with avalon and have been very satisfied. I've already done my part. It won't cost more than the price of the cruise. Again, superb advertising. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). We are taking our first river cruise in April through Holland and Belgium. Our trip last May was extraordinary. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. endobj She sent them a brief email outlining her grievances. Not exactly our idea of an "active" vacation. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: The cabins on those 2 sure look nicer especially the beds. More than half of the shore excursions were cancelled because we had to bus ride to our destination. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Help! If a cruise is . It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. . No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. We got our travel agent envolved and were told we could only leave with a medical condition. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Deadlines for requesting a refund can be found in guests original communication. Posted August 21, 2020. We were told to "give it another day". Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. I will certainly take your advice and write the State of California. I've already done my part. Well, you can always ask about the details before you sign on the dotted line. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. We both have autoimmune conditions. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Offer Expires June 30, 2022. Can a vacation rental host cancel my stay and keep my money? At Viking, your experience means the world to us. The cruise line offered her future cruise vouchers worth 125 percent of her fare. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. In her view, shed given Viking an interest-free microloan for a year. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. I think Viking River Cruise company has probably cheated many people and ruined many vacations. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? They may offer a voucher on future cruises, but seldom a cash refund. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . We were talked into buying insurance for $1500. Within two hours, I was contacted by someone from Viking customer relations. Is my warranty dead, too? Karin Price Mueller | NJ Advance Media for NJ.com. Stanley Keyles looks at the Viking River Cruise website. 3 0 obj The next day, they got a phone call. Are there any exceptions or exclusions that you should be aware of? The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. 119-90. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Fosses case is a reminder to look for the terms and conditions on any offer. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . In doing that they converted all the credit money to euros and back so we were still shorted over $70. And I have a miserable autumn date to sail on, she adds. He paid Vantage $18,536. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Not much Viking can do about that. Started June 21, 2021, By 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Again, they are holding all the cards but still doesn't make it any better. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. This covid crisis has shown companies for what they truely are. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Stay current with special offers, news and destination-focused content. Chicago SW Suburb. It promised refunds later,. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Can I get a refund for my Marriott Vacation Club Points? Claire and Stanley Keyles planned a dream vacation for June 2020. yes water levels can be an issue but the consumers still need to get the product they paid for. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. operators in regard to the cruises described herein. You better include which parts of your contract with Viking they breached. You still had your local tours and many other items included. If you need help with any problem,please contact us through this form. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Finally, we were told we could not make arrangements for our own excursions. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. 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