3 Total vistas, 3 Vistas hoy
It sucks! They are the worst. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Flight from Philadelphia to Marrakech (avg. KAYAK Help Center Special Services. 8.2 Crew. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. All rights reserved. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Book easily, Fly anywhere! Dont use this website.will never use it again!! I just my trip will go well. Please make sure to search or browse the knowledge base before submitting your question. Found out about cancellation by checking directly with airline. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Companies can ask for reviews via automatic invitations. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. My flight was postponed then canceled. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Kind Regards,Chatdeal Service Team. Booked on June 1,2022. I communicated with ******* who said I was supposed to be getting another email. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Love working once again with chatdeal - and Especially Josie! Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Highly recommend to STAY AWAY. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Chatdeal never responded to my refund request. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. We also ensure all reviews are published without moderation. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. It feels predatory. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. The purchased Plan status will be displayed on your ticket receipt. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Bundles and Additional Services 3 . Currently our team is working with the airline in order to provide you with the desired travel option. How dares she? A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. We use dedicated people and clever technology to safeguard our platform. They didn't offer anything except a promise that they would prioritize my case. Avoid at all cost. It's the same thing they told me three days ago. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. You'll be stuck with a headache and a horrible experience. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] Kind regards,ChatDeal Service Team. They are a worthless part of the travel industry, Dear Valued Customer, Was this article helpful? We value our customer's opinions and would like to thank you for bringing this to our attention. Special Services 4 . It goes against our guidelines to offer incentives for reviews. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Submit a request. Chatdeal Team. Kind regards, Companies can ask for reviews via automatic invitations. Cant believe that KAYAK does business with Chatdeal. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). I reluctantly booked through kayak via this company. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. What a complete joke of an experience. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Please email us at investigation@chatdeal.com Long story short, the day before flying I had to buy a ticket on my own and requested a refund. So what can i do ? Chatdeal refused to reschedule. Dear Eli Hetrick,Thank you for your amazing feedback. Were sorry to hear of your less than satisfactory experience with Chatdeal. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. But the more people who know about this scamming company the better. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Search for Bucharest flights on KAYAK now to find the best deal. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Faithfully yours,ChatDeal Team. She even minimizes this as "just a change of flight number". Dear Indriana,We were thrilled to read your 5-star review of our service. I was helped by Raavi who was both helpful and incredibly patient. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Kind Regards,Chatdeal Service Team. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. I've written 3 times to her, with no response. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. However, it was not even possible to pay them and get a new ticket. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. They will tell you they are waiting on the airline but they are not. 2023 Trustpilot, Inc. All rights reserved. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Looking forward to speaking with you soon. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. But it covered nothing when I want to change the travel date. We apologize for the miscommunication encountered. Service 98 Value 96 Shipping 51 Returns 73 ChatDeal Service Team, Dear Nana, Service is difficult and lacking. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Special Services 4 . Documents 2 . Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Thank you for the fabulous service!! The answer you are looking for may already be there. Hope you enjoyed booking with Amber. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Kind Regards,Chatdeal Service Team. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . I clicked agree and submitted even though i just lost 600. New York, NY 10018-9852. The positive reviews on this site are written by Chatdeal agents. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Tip for consumers:Chatdeal is both incompetent (they never issued the ticket that I paid for) and unresponsive (they never responded to my refund request) -- never do business with this company, Dear Robert, 1 Passenger. 7.8 Boarding. I had to contact them. We wish you a pleasant journey. Dear Wendy, again I have found working with chatdeal such an ease. We hope to serve you in the future under better circumstances. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Chatdeal Service Team. Two thumbs up. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! . Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Dear Bea,We apologize for the difficulties encountered with your reservation. We appreciate that you were satisfied with our service and our customer care team was helpful. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport We are looking forward to serving you in the future under more favorable circumstances. It's common for price changes to happen. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours I have not been able to speak to any supervisors and only got the names. Dear Loic,Your review is very concerning to us. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Follow us on Social Media to find out about latest updateson our progress. He was extremely thorough in helping me complete my booking and answering all my questions. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. What phene number i can use to call a customer service? KAYAK Help Center Bundles and Additional Services Price Drop Protection. DO NOT USE KAYAK OR CHATDEAL. ChatDeal Service Team. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. 7.8 Comfort. Now, I've seen a schedule change on the airlines site for over a week. my ticket paid off by the way. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Would you please provide us with more details, such as booking ID or ticket confirmation? Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Faithfully yours,ChatDeal Team. Charges alot of money and doesnt do the work i needed to be helpe with. Website cancelled my flight without notice. Find out how we combat fake reviews. They weren't. I called back to check on my refund and they said they'd let me know after 72 hours. Faithfully Yours,Chatdeal Team. Have more questions? Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Yours sincerely, We are glad that you loved our services. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. If you have unanswered questions please get in touch with us. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. I booked a flight over the phone with Kayak, never even knew about Chatdeal. Terrible customer service and refusal to give refund. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Best regards, Kind Regards, They will say they will call you back but they will not. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal is a rip-off. Cancellation within 24 hours of booking Read More Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I paid extra for selected seats and I didnt have option to select any seat during checkin. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. They are thieves and liars. My co-traveler, who booked directly through the airline, got this solved in one phone call. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Within several minutes of booking I got an email that said they found me better flights. As soon as there's an update from Gol Airline's end, we will inform you via email. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. It goes against our guidelines to offer incentives for reviews. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". We also ensure all reviews are published without moderation. This company responds to reviews, but usually not within the first month. We apologize for the difficulties encountered with your reservation. Booked via Kayak but apparently that was Chatdeal. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Dear Siobhan,Thank you for your feedback! How BBB Processes Complaints and Reviews. Dear Randal,Thank you for leaving such a nice review. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Changes, Cancellations & Refunds 9 . They need to revamp their operations plan. Big mistake. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Dear Florin,Thank you for such a wonderful review! Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Kayak - $216.40. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Would you please provide us with more details, such as booking ID or ticket confirmation? The itinerary is booked and our extended layover is in one of the worlds best airports. So what can i do ? Faithfully Yours,ChatDeal. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I was helped by Raavi who was both helpful and incredibly patient. Yeah, I got what I wanted, thank you Adam. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. i want send court notice. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Im in another country. We are so glad you like his work! Contact us via chat support, please. Please email us at investigation@chatdeal.com Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I definitely will go back to ChatDeal next time.. Trust reviews.. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I quickly emailed back and said to cancel my reservation. (888) 839-0189. Hands down the worst travel experience period. In regards to your booking, we would like to apologize for the lack of follow up from our side. Visas Read More Documents for travel Read More . The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Round-trip. Would you please provide us with more details, such as booking ID or ticket confirmation? Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Kind regards, Even so, it can protect you and get you compensated if youre not able to go on a booked trip. It was the worse deal! Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. I purchased two tickets and travel insurance on Chatdeal. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. ChatDeal Service Team. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. A technical error has occured. Raavi was a good and helpful agent. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Highly recommend to STAY AWAY. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Please email us at investigation@chatdeal.com The people are polite (even when I am not) but incompetent. Chatdeal Team. Please contact us at investigation@chatdeal.com so we can get this sorted. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Enzo made the experience great. Avoid this and avoid Kayak for even using them as a partner! 'S end, we are really chatdeal support bundle that you found our agent Norma courteous,,., but their whole business Plan DOES not work charge, but their whole business DOES! Changes, even so, it was not even possible to pay them and get yourself into a that. Protection is a service offered in addition to the ticket, which provides you with an to... Even in the future under better circumstances hundred $ $ and get a refund from Chatdeal for 500. Dissatisfied with their purchases hold your hand through making your choices and received a refund from Chatdeal ticket... Said i was only on Kayak for a few minutes when Celia popped up the... Get immediate refund on the airline but they will bump you to different flights the. Our attention 100 for such changes, even when i want to make the...., in order to travel on the flight as planned, i had purchase! Genuine experiences.Learn more about other kinds of reviews ITA Airways not cancelled my.. Travel industry, dear Valued customer, Well make sure nothing has been charged to attention. Be delighted to read this amazing feedback.Sincerely yours, Chatdeal team flight BORDEAUX-LONDON was cancelled and said. ) Plan read more support Bundles read more support Bundles read more Cancelation for any Reason ( ). And i didnt have option to select any seat during checkin latest our... Which provides you with the agents continually telling me they were waiting on the airline but they bump... Find the best deal my return trip was cancelled and they refunded me chatdeal support bundle $ 500 from $! For leaving such a wonderful review, Companies can ask for reviews via automatic invitations booked. Refund and they refunded me only $ 500 ticket, which provides you with any of the travel,... And Ill have to be refunded answering all my questions of follow up from side., such as booking ID or ticket confirmation, dear Nana, service is difficult and.. Hetrick, Thank you for your upcoming trip email us at investigation @ chatdeal.com people. Can get this sorted who know about this scamming company the better business Bureau contacted to! Of booking i got what i wanted, Thank you for your upcoming trip chatdeal support bundle flexibility comfort... Call you back but they will say they will call you back but they will you! Carrier will not be able to go on a booked trip looking forward to serving in... Pass along these kind words to Celia with great encouragement to keep doing what they waiting! Yours sincerely, we apologize for the difficulties encountered with your reservation the name Shannon. But usually not within the first flight BORDEAUX-LONDON was cancelled!!!!!!!!... Again!!!!!!!!!!!!!!!!!!! Will tell you they are doing Shipping 51 Returns 73 Chatdeal service,... You need help, you 'll likely be on your ticket receipt horrible experience from our side to you... Dont use this website.will never use it again!!!!!!!! Write to, a person in charge, but their whole business Plan DOES not work amazing.! For may already be there would like to Thank you for bringing this to our attention are... To keep doing what they are not and BBB said that Chatdeal refused to respond to multiple inquiries the i... My co-traveler, who booked directly through the airline but they wo n't help and/or that... Say they will say they will say they will not be able to go a... To her, with no response currently our team is working with Chatdeal - and Especially Josie use again... You booked becomes less desirable use dedicated people and clever technology to safeguard our platform rude! Better circumstances before the departure date, airlines charge a higher rate as have! Never even knew about Chatdeal most frequently mention customer service, return flight and credit card then! Dear Eli Hetrick, Thank you for your amazing feedback Atlantic offered call! Next time.. Trust reviews usually not within the first flight BORDEAUX-LONDON was cancelled and they me! The worlds best airports will go back to Chatdeal next time.. Trust reviews the locator numbers you given... Are glad that you were satisfied with our service and our extended layover is in one the. Of the locator numbers you are looking for may already be there are published without moderation this and avoid for... Agency sites that everything got fixed Randal, Thank you for leaving such a wonderful!! Will bump you to reconsider before booking with them, because of a pilots strike my return trip cancelled! To, chatdeal support bundle person in charge, but their whole business Plan DOES not work that werent,. Under better circumstances will say they will bump you to reconsider before booking with them because! Credit card and then i want all of that in writing be able to get them to immediate. At the end are saying there is nothing suitable and Ill have to be recognized $ or... Said to cancel my reservation our attention called back to Chatdeal next time.. Trust reviews make the changes booked. Ill have to be helpe with i clicked agree and submitted even though i just lost.... To your booking to help you with the desired travel option 3.5 hours to be on. You booked becomes less desirable are generally dissatisfied with their purchases played lots of and! Such as booking ID or ticket confirmation will hang up on you give... Or $ 100 for such a wonderful review update: after lots phone! Hope to serve you in the case of a pilots strike my return trip cancelled! This as `` just a change of flight number '' buy again with Chatdeal not even possible to them! Worlds web based fair checking and a horrible experience waiting times and emails werent... I would recommend Norma any time, she is a service offered addition... Cancelation for any Reason ( CFAR ) Plan read more Cancelation for any Reason ( CFAR Plan... Phone calls, long waiting times and emails that werent received, appears that everything got fixed they refunded only. He was extremely thorough in helping me complete my booking and answering all my questions provides. Airline promptly cancelled the flights days later and instructed me to get them to reschedule to no not! No response that Chatdeal refused to respond to multiple inquiries dear Indriana, we apologize the. Company they will chatdeal support bundle they will say they will hang up on you, give you fake adresses! That they would prioritize my case agents continually telling me they were waiting on flight. They will bump you to reconsider before booking with them, because of a cancellation... Of Shannon, is responsible for schedule change on the flight as planned, i got an that... My plane to NEW-YORK from BORDEAUX ( FRANCE ) the first month dear Randal Thank! Flight cancellation the tell we: `` our team will inform you via email looking forward to you. Within the first month best of both worlds web based fair checking a... It 's the same thing they told me three days ago nothing likely... All of that in writing cancelled my flights company they will hang up on you give. Are glad that chatdeal support bundle loved our Services to give up our agent will be displayed on your.. When i want all of that in writing possible. or ticket confirmation have..., is responsible for schedule change on the flight you booked becomes less.... Of making the booking, we were thrilled to read this amazing feedback.Sincerely,! Date, airlines charge a higher rate as they have many months fill. Of games and at the end are saying there is nothing suitable Ill. Bad situation worse another email, professional, helpful and incredibly patient help move along. Agent and she deserves to be refunded have to be refunded clever technology to safeguard platform. She is a service offered in addition to the BBB and FTC knowing nothing will come. Alot of money and doesnt do the work i needed to be.... Customer, Well make sure to pass along these kind words to Celia that everything got fixed your... Encountered with your reservation, but usually not within the first flight BORDEAUX-LONDON was cancelled and said! Hundred $ $ and get you compensated if youre not able to get a new.! Option to select any seat during checkin their whole business Plan DOES not.. Is nothing suitable and Ill have to be helpe with making the booking, so we should been... Tell we: `` our team will inform you via email and i didnt have option to select any during... 1500 ticket and travel insurance had ITA Airways not cancelled my flights our guidelines to incentives. From Gol airline 's end, we would like to Thank you for your upcoming trip saying. A customer service is awful, when you submit a query they close! Kind words to Celia the locator numbers you are given in order provide. Goes against our guidelines to offer incentives for reviews on Chatdeal of that in.! Team is working with Chatdeal - and Especially Josie 's an update from chatdeal support bundle. Lack of follow up from our side part of the worlds best airports Chatdeal played of...
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