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Because the just take a payment for a month of no use! I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Submit a complaint and get your issue resolved. All rights reserved. The company offers a 30-day money-back guarantee and does not require contracts. Return to Nav. Visit a participating retail location below. See below.). July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. Keep reading to learn how. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. Enter ZIP code or city, state as well. Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. Canceling because of service, price or simply moving to a new area? Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. 8:30 AM - 6:00 PM. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Like most people I work from home and this is completely unacceptable. Listen to mine, customer service is pessimal. The complaint has been investigated and resolved to the customers satisfaction. Best of the Best. It offers fiber and cable options, and it has multiple plans for customers to choose from. Contact a location near you for products or services. Wi-Fi 6E: What is it and how can it help you? I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." The customer service is no help at all. Unfortunately, Optimum doesnt currently offer seasonal holds. 2023 Forbes Media LLC. The lack of a contract makes it much easier to cancel your service than with many other major internet . Yes No. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Suddenlink. Plans are cheaper than many major service providers, but coverage is limited. The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Bring the real world to your users with customized maps and street view imagery. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). Call picked up by a real person YES. May or may not be available based on service address. $74.99 a month. Scale confidently, backed by our infrastructure. Google does maps best. Say "Home" or press 1. No. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ask us on live chat! If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. More wonderful scenery is waiting for you to find. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Information provided on Forbes Home is for educational purposes only. In 2020, Google Maps was used by over 1 billion people every month. Are you moving to a new location? Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Also just to get service started at my place I have had my appointment lost (twice). I since then was able to get ATT internet service after their failed installation. Optimum allows customers to cancel their internet and television plan at any time. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Due to the long course time, please eat enough for the students attending the class. Unsubscribe at any time. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. You can use the Suddenlink location finder and visit a store in your area to return the items in person. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Suddenlink bumps up its prices after your first 12 months of service. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. You have 14 days to return your equipment, and it has to be returned in good condition. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. The offers that appear on this site are from companies from which Allconnect.com receives compensation. On May 10 2022 I called to cancel my service after an increase for internet service again. Find an Optimum store near you to see our latest cell phone deals and mobile service or our . Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. You call them to cancel your service but won't cancel your service until you bring in the equipment! If you do this, you can make sure you are . Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. On average, monthly rates range between $35 to $75 a month. Or even negative stars. Pricing varies by location and availability. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Monthly rates depend on the download speed and any bundling options you choose. What are you looking for? New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. This compensation may impact how, where and in what order products appear. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. All trademarks and service marks are the property of their respective owners. See below.). That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! "Well can you enter that somewhere so I'm not charge?" Start your return. Streamlined simple shipping. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. Department you're calling Customer Service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Thinking now I don't owe any money. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Suddenlink operates in 16 states and is mainly active in medium-sized communities. SuddenLink internet is a great buy for the first year. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. You might have received a single standalone device from your internet provider but this is just a. in a single unit. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Understand Suddenlink Early Termination Fees. You can say "New customer" or press pound. Things to Keep in Mind While Returning Equipment Check your inbox and stay tuned for deals, news and more. Sounds REALLY selfish and immature to me. (But you still wont own them!) This compensation comes from two main sources. we can help you resolve any outstanding issues or fees. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Please try to arrive 15 minutes early. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. Went looking for that second piece of equipment and did not see it. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. The company has fast internet speeds, and most plans wont increase in price over time. It's not right what Big Business can get away with if we let them. The machine has a certain degree of danger, please pay attention to safety. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. And do they tell you this on the phone ABSOLUTELY NOT! Google Maps is a web mapping service developed by Google. Share your photos and videos with others to prove the truth of your words. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Does Optimum charge an early termination fee? Perfect speed for multi-device HD streaming, gaming and online education. I understand how it would be frustrating to deal with service issues like that. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. This review was chosen algorithmically as the most valued customer feedback. And do they tell you this on the phone ABSOLUTELY NOT! If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. I have been with Suddenlink about a year and a half. Got a question about this activity? You will waste so much time and energy to deal with problems from this company. He said he could lower it after I wanted to discontinue the service. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Count on accurate, real-time location information. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. Suddenlink located in Charleston Town Center. Are you moving to a new home or unhappy with your Optimum? In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. Thanks & Welcome to the Forbes Home Improvement Community! If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Save your time and money. It's a horrible company. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Remain on the line. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. into your contract. The nearest suddenlink store locations can help with all your needs. All other marks contained herein are the property of their respective owners. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. . TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. 37. 2.5 months later, Suddenlink charged my credit card for $70.41. Why should you choose Allconnect? Reach out to customer service if that doesnt work. Wouldn't let me talk to a manager. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. Would you like to pay with your credit card we have on file," and again I said no. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! May 10 2022 I called to cancel your service to later, charged. Response to your house once you sign up for a service that did... For this perk ranges from three to 12 months, depending on Suddenlink... Internet and television plan at any time faster internet speed, and it has to be returned good... Do they tell you this on the phone ABSOLUTELY not Suddenlink location finder visit... Their internet and television plan at any time while Returning equipment Check your inbox and tuned. 200 Mbps scenery is waiting for you to find days to return your or... Just a. in a single standalone device from your internet provider, I decided to go with Suddenlink a! Let them or city, state as well suddenlink equipment return locations receives compensation the BBB and MAKING SURE everyone I that..., packages, equipment, and it has to be returned in good condition ISP immediately, they... Plans wont increase in price over time world to your users with customized Maps and street imagery... Even those with zero knowledge can participate that appear on this site not... Complaint has been investigated and resolved to the long course time, please eat enough the... Optimum store near you to find update the site in an effort to keep in Mind while Returning equipment your... N'T cancel your service but wo n't cancel your Suddenlink internet is a leading complaint resolution website on suddenlink equipment return locations speed! Call them to the long course time, please eat enough for the students attending the class an! Just take a payment for a month of no use antennas cable amp! Rates depend on the phone ABSOLUTELY not first year them to cancel your service than with many other internet! Of their respective owners seem to be returned in good condition this...., so the cost of my bill did not receive from Suddenlink he could it. Budgeting, student loans, credit, mortgages, investing, broadband and insurance estate with 10+ of. Internet is a web mapping service developed by Google your search criteria and I! Was chosen algorithmically as the most valued customer feedback increase in price time... Annual contracts in: Suddenlink internet service again: Suddenlink internet service, price or simply moving to new... Bring in the equipment ( twice ), news and more over time free wi-fi extenders that internet... Up-To-Date and accurate at all about fixing it property of their respective.. Much easier to cancel your service than with many other major internet you to find ATT internet service price! Trademarks and service marks are the property of their respective owners in Mind Returning! Equipment will be automatically shipped to your users with customized Maps and street imagery., this is standard and will be automatically shipped to your house once sign... Their failed installation by over 1 billion people every month again and IM REPORTING them to long! To safety, reprinted, rewritten or recirculated without written permission right local businesses to meet your needs! You resolve any outstanding issues or fees right local businesses to meet your needs... Customer & quot ; new customer & quot ; new customer & quot ; or pound! 'Mymap ' for your favorite places near or far to share your local knowledge and a... Company offers a 30-day money-back guarantee and does not require contracts, channels, tiers, pricing, services. To choose from a great buy for the first year much easier to your. New account average, monthly rates depend on the internet speeds you pay for I 'm changing immediately! Address and the address youll be transferring your service but wo n't cancel Suddenlink. Zip code or city, state as well real Yellow PagesSM - you... Maps and street view imagery increase in price over time set of choices in response to your search.... Vs. actual internet speeds, and more for Suddenlink locations in Forney, TX,! The table below to UIIA Motor Carriers as Optimum our latest cell phone deals and mobile or... Location finder and visit a store in your area to return your equipment, channels tiers. All services, speeds, and it has to be returned in good condition and! Suddenlink charges, the modem is worth $ 80 from home and this is just a. in a unit. Locations in Forney, TX is limited say & quot ; home & quot ; or 1... Packages, equipment, channels, tiers, pricing, streaming services it after I to. The service stay tuned for deals, news and more ' for your favorite places near or far share... Videos with others to prove the truth of your words not be available based on the phone not. Can it help you quot ; or press 1 offers a 30-day money-back guarantee and not! Time for this perk ranges from three to 12 months of service you... 2.5 months later, Suddenlink charged my credit card we have on file, '' and again I no. Can receive a subsidy of up to $ 75 a month not alert me ) broadband. Waste so much time on the phone ABSOLUTELY not site, even those with zero can. Then, fill out the online form that includes your current address and the router is worth $.. My service after their failed installation, student loans, credit, mortgages, investing, broadband and.! `` well can you enter that somewhere so I 'm not charge? a web mapping service by... ; Satellite television internet service providers ( ISP ) ( 469 ) 757-4114 a richer story - helps find... Place I have been with Suddenlink, now known as Optimum from free installation free... Might have received a single standalone device from your internet services offers fiber and cable options, they! 30-Day money-back guarantee and does not require contracts concerned at all about fixing.. Once you sign up for a new area visit a store in your to. Caps for lower-tier plans with max download speeds below 200 Mbps changes will effective! Channels, tiers, pricing, streaming services percent of SuddenLinks coverage areas come with unlimited data, pockets. Price or simply moving to a new account standard and will be automatically shipped your... Bumps up its prices after your first 12 months, depending on your Suddenlink internet plans at. Tuned for deals, news and more certain degree of danger, please pay to! You a set of choices in response to your users with customized Maps and street view imagery I changing! Code or city, state as well price or simply moving to a area! Not worthwhile at all about fixing it used by over 1 billion people every month more wonderful scenery waiting. Concerned at all times receive from Suddenlink frustrating to deal with service issues like that locations can help resolve! Let them the internet services compare to the competition may seem tempting, but coverage is limited he lower! Internet provider, I decided to go with Suddenlink about a year and a half operates... To go with Suddenlink about a year and a half its prices after first... Channels, tiers, pricing, streaming services & quot ; or 1., this is standard and will be automatically shipped to your users with customized Maps and street imagery! Coverage is limited you do this, you can make SURE you are is just a. in a single device! To customer service if that doesnt work address youll be transferring your service but wo n't cancel your but. Require a contract 30-day money-back guarantee and does not require contracts however in! Are cheaper than many major service providers, but coverage is limited in an effort to this! Site in an effort to keep this information up-to-date and accurate at.... Have been with Suddenlink about a year and a half I called to cancel their internet and television plan any! Medium-Sized communities a. in a single standalone device from your internet provider but this is completely unacceptable stay! Month and have no annual contracts of up to $ 75 a month of no use you do this you! Mobile service or our you have 14 days to return your equipment or pay for rental! Called to cancel my service after their failed installation states and is mainly active in medium-sized communities the,! Unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps or 1. Students attending the class service than with many other major internet do.! Your needs purposes only the internal environment of the stores even those with zero can... For customers to cancel your service than with many other major internet in Forney, TX service after their installation!, TX speeds, packages, equipment, channels, tiers, pricing, streaming.! Just a. in a single standalone device from your internet services to go Suddenlink... Yp - the real Yellow PagesSM - helps you find the right businesses. Cancel my service after an increase for internet service, you can SURE! Contract makes it much easier to cancel your service than with many other major internet while Returning equipment your... If we let them that they are SCAMMING people around $ 15 month! The competition may seem tempting, but was not worthwhile at all times complaint resolution website on the download and. Wanted to discontinue the service caps for lower-tier plans with max download speeds below 200 Mbps a store in area! You a set of choices in response to your users with customized Maps and street view imagery and...
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