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We did not hear any other noise from the entertainment or from the hallway. He also helped with a room change for another adult travelling with us. The buffet was good. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. Some seaweed. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. You will get more bang for your buck. Bottom line is save your $$ and just tip well to the other employees. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The subpar parts: Our room was not great. Day #3 we go early are told if you're a star class your concierge should book. Privacy Policy. If you go early you will have less wait time. Get all the stories you need-to-know from the most powerful name in news delivered first thing every morning to your inbox. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. Barren Space Productions. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . The steakhouse, Sunset Strip Steakhouse and Grill, has the most incredible food. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. There are many reasons why we love Cancn. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. We are glad to know that our resort and crew exceeded your expectations. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. We are not big on evening entertainment but did take in the Queen tribute, which was great. Stay connected while youre away with a suite of tech-savvy services. We liked being able to control all of the lights, fans, etc. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. There were limited tubes. Get the cabanas and ask to skip the bottle service. We had mold. The subpar parts: Our room was not great. I will absolutely share your comments with them. But really wasted his afternoon. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We are pleased to know that you enjoyed our facilities and activities. We will see you soon in Planet Hollywood Cancun. I hope they can find all the missing to give the families some closure. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Just not sure it was 100% worth it. The beach was beautiful. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Another man was killed while lying in a hammock, while a person was shot. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Lol! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. The surf was rough. Ricky at the Customer Service Desk has been very helpful in numerous ways. I could go on to call out other missteps by the front desk and butlers but why bother. The maids do a wonderful job and each day, our room was cleaned before 3pm. Our team checks each review posted on the site disputed by our community as not meeting our. Thanks so much to all the Planet Hollywood crew!!! The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Cookie Notice Also there was rarely popcorn there which did disappoint the kids. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. I could go on to call out other missteps by the front desk and butlers but why bother. There are lots of activities to do if you choose. The second time we went later. Flow Rider. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. The porters were great. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The resort was the perfect size with excellent food, pools, activities etc. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Come and meet the new Guy on the block. Fingers crossed. 12:00 pm. Violence in the coastal state, which is home to resorts like Cancun, Playa Del Carmen and Tulum, has declined somewhat from the high levels of 2018 and 2019, when there was an upsurge in. 94% of travelers recommend this experience. (iStock). Such as omelettes, eggs your way, fresh tacos, grilled seafood. Lazy River. Thanks. Where Hollywood meets Bollywood. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Filling the barren space in our lives. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! I managed ALL of my own bookings during that time. PH provides a star feeling when you arrive with a red carpet style grand entrance. Stay connected while youre away with a suite of tech-savvy services. We will be coming back for sure. Both were stocked daily with water, assorted soda, beer and snacks. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico Your feedback is very important for us so we keep improving to offer even better experiences in the future. Good hotel, average food, horrible Star Package experience. I was at the resort for six days and still did not make it around to all of the restaurants. Lined up at 2:30. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. We have nothing negative to say about this resort except we dont want to leave. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). The third room was a complete upgrade it made the stay so much better. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Food is meh. Powered and implemented by FactSet Digital Solutions. Good hotel, average food, horrible Star Package experience. Speak to a Planet Hollywood Experiences representative on site to learn more about the activities and tours offered. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Hopefully things will turn around. 2 of our 3 rooms were close together. more. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. The meal was great. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. in the morning. Our kids did mini golf once. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. The umbrellas were painful to open. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. Ours were Viri and Tharvin. My "butler" Lilly was a complete failure. Do you have to pay extra for flowrider and the trampoline park even if you are all inclusive? We waited for an hour and half the next time and were seated by 9 and ate by 10. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. Legal Statement. If he wasnt in our section, he instructed the other servers of what we wanted. We will be coming back for sure. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. Wonderful experience overall. We recommend calling ahead to confirm details. We did bring a few with us and we did use them. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Service was good but not great. See more questions & answers about this hotel from the Tripadvisor community. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Lilly failed to deliver on every level. I have been to numerous all-inclusives that serve up the exact same dishes in . Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. You will get more bang for your buck. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? from one central panel. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Are there any historical sites close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. We had large sharing plates of appetizers and great meals. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The Buffett was ok. We found things to eat. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Planet Hollywood Adult Scene Cancun. Friends at PH Cancun Chef Table. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. Top room amenities include a minibar, air conditioning, and an additional bathroom. Yes, free parking is available to guests. Great atmosphere and every employee wore mask. Overall, we had a great week and would be happy to return to this resort in the future. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. Lined up at 2:30. We went early the first time right at 6:00. Discover Our Destinations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. We are looking forward to your next visit in the near future. The lazy river and flow rider were excellent. per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. There was hardly any live entertainment to engage the visitors during the day. Been here 2 days so far. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. A body lies in the street in Cancun - as the town is gripped by . We also received three. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 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