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If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. The TANF benefits stay in your debit card account until you use them. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Login - Way2Go Website. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Bank of America will provide card replacements until January 27, 2022. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). There is no charge for this service. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. How do I access the Way2Go Card Services Online? Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. The transfer costs $0.50. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Hearing-impaired customers call TTY: 1(866) 656-5913. Hearing-impaired customers call TTY: 1(866) 656-5913. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Transfer funds for free to your personal U.S. bank account. This will not change the way you receive your child support payments. Where can I find fee information for my new card? After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. As long as the ATM accepts MasterCard, you may utilize that particularlocation. GoopOnYaGrinch 2 yr. ago. I have been using Way2Go for my unemployment since May of 2020. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. No. They show your balance. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Forgot User ID? If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. You may also go to GoProgram.com and create a secure online access point for your debit card account. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. When should I expect my new Way2Go Card to be mailed to me? If the card is not working properly, a new one will be mailed. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. Bank of America will provide card replacements until January 27, 2022. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Other than that mishap, there is nothing wrong with this app. Press 3 if you have not received your card and need assistance. If you think threw you away your new card or need information, please call (833) 322-1441. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. One of the other times I called was because my card got locked due to suspected fraud. Receive free alerts and notifications via email, phone, or text message. Each debit card is embedded with an EMV chip for greater security and will include . You can cancel if you wish to avoid the fee or press enter and pay the fee. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. $0.50 after the fifth call (each call, each calendar month). We do not need your PIN to work with your claim. If you have an active Way2Go card, you may visit. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. ATMs usually dispense money in increments of $20. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. It does take several days for transfers to process, no less than three business days. This is by far the most awful customer service I have ever dealt with. How can the custodial parent check their debit card balance? You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. How long can I use my old Bank of America card? If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Access to your funds anywhere debit MasterCard cards are accepted. I have been using it for 6 months. English| Espaol | Kryol Ayisyen. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. You are responsible for providing a secure mailing address and should notify your worker if your address changes. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. The last payments by paper check were mailed November 1, 2012. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. Copyrights - You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. You may also keep your Way2Go EPC card for future use. call 1-877-253-3686 to activate the card and create a PIN. Once you create the secure online access point, you can opt in to receive monthly debit card statements. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. You can also use the same card if you reapply, and the case is approved. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. It is necessary to select a new PIN for your replacement card. * If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. A PIN is a 4-digit secret code to be used with the debit card. Why did I get a go2 bank card in the mail? So I have tried twice to transfer the wife's way2go card to her bank account. Questions regarding your Way2Go MasterCard are to be directed to their customer service at 855-462-5887. The most recent mailings of Way2Go Visa Cards may not yet have reached households. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. Login - Way2Go Website. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. If no payment is made on your case, you will not get a card. The money is automatically deducted from your card account. Leading the way to wherever you want to go. anyone able to transfer funds from way2go card to your bank? If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. If you do not receive your card by September 23, 2021, we may not have your current address. Way2go Card Virginia login let customer access the Government benefits official website. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Really sucks. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. As a result of the ongoing changes, a number of customers who currently receive child support payments via direct deposit may have received a new Way2Go EPC card in error. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. 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