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My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Obviously, we cannot go on the trip. Featured review. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Been to all these Mexican resort areas on land vacations. Viking Alaska Ship Excursions Booking by Cabin Type Question. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. 2. The ship was impeccably clean with a comforting decor. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Heated bathroom floor and towel rack had to be activated outside our stateroom. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . CC Help Jenn In one sense, a Viking cruise is like any other vacation: It's what you make of it. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Well decorated in an understated manner. I am writing about booking number 7045921 sailed Jan.12 2023. I thought that Viking was reputable, so I put too much faith in them. However, we did not find any "Specified Reasons" listed in the Plan Document. We were tested daily and restricted from going off on our own. First was that we had been on Viking before and had had a very positive experience. CC Help Jenn A wonderful way to visit Carribean islands. All of the staff in the enfold and beverage department were on point. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. The whole experience was a disaster. Sail Date: July 2023. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. ComplaintsBoard.com is a leading complaint resolution website on the Internet. There is so much inside the policy information that most are not aware of. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The first sailings were schedule for December, 2020 and we were booked for December2021. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. The entire staff always treats you as family. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. That's bad in summer. Beautiful West Indies. They have dropped that itinerary. The even occurred in February of 2023. We will be again canceling our trip. Viking does things right ! provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. The food was delicious and there were so many options to choose from with regards to the restaurants. Also lost out on the cruise vouchers. LauraS Our only complaint was with the booking of excursions which were often changed without notification. Cruise delayed because of COVID. Wonderful ports, staff, with a few weaknesses thrown in. Does not even include The Milford Sounds. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Iceland Natural Beauty cruise was amazing! We have or by the end of the year, done most of what Viking has to offer. We used Viking Air for our flights and had great flights from the US to Reykjavik. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. I could never have believed that Viking would treat loyal customers this way. Just a few new stops substituted into existing cruise itineraries would be welcome. Review for Viking Orion to Alaska. I checked with many countries and all their restrictions have been dropped. I thought something dreadful or dangerous must have happened. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 return trip Munich to EWR Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. The only issue we had were the specialty dining rooms. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. I'll suggest they have further room to continue growing the ocean brand. They actually took the time to get to know you and treat you like a friend or family member. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! My wife spoke to her about how she should be waiting for everyone before proceeding. Also the prospect of seeing Devil's Island was intriguing. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. CC Help Jenn Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Must be the only cruise line that does not. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. The ship was delayed for 2 days because of bad weather. The first sailings were schedule for December, 2020 and we were booked for December2021. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. We finally made it in 2022. My wife and I went onto a Viking cruise in November 2022 for about 10 days. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We chose this cruise for a few reasons. Full payment is typically required within several weeks of booking. The ship itself is beautiful. The text appears: onwards. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. An apology is not good enough. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The even occurred in February of 2023. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We paid for the trip and had trip insurance. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Viking ship can dock right downtown Hamilton. Not crowded at all only about 900 . I think the title of this thread is misleading. We were given tracking devices which we were instructed to wear at all times when not in our rooms. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. Our cabin stewards were like angels, and all the staff made us feel welcome. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. And finally we wanted a smaller ship than we had been going on in the past. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Most serious was putting soft-boiled eggs under the. The ship was beautiful, clean and the staff tremendous. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Thank you. I told a member of staff about this and was directed to use a toilet on the top deck. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. 3. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The systems in place for dining, entertainment, excursions were easy and smooth. Viking Venus is a beautiful ship inside and out. Ive been to Oz twice and New Zealand three times, all on my own. Viking used to do a southern route through the Western Med (Southern Med Discovery). Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Bigger bathrooms. Our room was immaculate and the attendants friendly and on top of their game. Wish they would bring back their cruise through the Kiel Canal. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. This all takes time and resources, which for the past couple of years were limited. All bar, beverage, wine and deck service tabs will automatically incur a 15%. . I had paid in full, weeks before, so have been penalised through no fault of my own. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. Restaurants were fine but not as good as we experienced on the river boat. My bag is still missing and I will request (!) The pools were well maintained and temps were comfortable. longterm, 20 hours ago in Viking Ocean. Good luck!. Me neither. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. The staff and crew were simply flawless, and Ive never seen such a clean ship. LauraS Viking River Cruises has left an official reply on this complaint. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. I tend to agree, and hope Viking will soon add some new stops. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. The Restaurant was good. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. By It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". How does Viking Ocean Cruises compare to Seabourn? We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. I had a nice time and met some wonderful people on board. It seemed cold and far from nautical. We had never sailed on Viking before. The cruise was cancelled due the pandemic ($11,367.50) It is time for Viking to do the same and act like a cruise line instead of a medical facility. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. These hotels are Marriott and hilton properties that have such rooms. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Only Viking can make the appropriate reservation. R. Ray Hively of Acworth, GA, US. Most of the food was good. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Embarkation was very frustrating. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Get expert advice, insider tips and more. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Be careful and know what you are buying. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Experiment! The even occurred in February of 2023. So excited as I've wanted to do this trip for Years. Booking 6819824. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. Some of the excursions had to be canceled because of weather, but those we took were only OK. They went out of their way to avoid calling them tracking devices. We loved the small ship with only 900 people. Submit a complaint and get your issue resolved. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Viking just gives a token gesture to Australia and New Zealand . For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. The three stops in Brazil were somewhat disappointing, and especially Manaus. Not a "serious complaint" . On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. We had Covid tests within 72 hrs of departure. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. . CC Help Jenn Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The World Cafe, Embarkation and disembarkation were flawless. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. We said yes. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Started August 27, 2021, By The service was impeccable, amazing staff and top notch amenities. Our room was a Junior Penthouse and was quite nice and roomy. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. We did not see ANY of Spain. Desired outcome: Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. This complaint was posted by a verified customer. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. You might just see an expansion of destinations. It was exactly what we were looking for. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. . All I got was 'you must pay in full for your trip before booking extras'. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is apparently the case with or without purchasing the CFAR option. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sail Date: November 2022. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Viking Ocean seems to run in grooves in the ocean. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises The city was quite dilapidated; there was concertina wire and barred windows everywhere. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund It was around Greece and Turkey. I suspect the landscape there will remind me of parts of NZ. Helpful. Most people on the ship disagreed. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Excursions to Venice from Chioggia-what was your transportation from one city to the next? 12/21- 12/28/2022 They have lots of ships and are getting more! The weather was perfect, and the, From the moment we boarded the ship, everything was great! Other complaints can be found by web search. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Viking never bothered to get us seat assignments for our return flight . Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. Part refund, at least 25%. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Welcome to Viking cruise reviews. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. We welcome luxury travelers of all ages! Many passengers were still on board at this time and were unable to flush toilets or wash their hands. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. The problem started as soon as we arrived at the airport in Istanbul. Even their world cruises follow the same grooves! Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. Fabulous Cruising in the Caribbean with Viking. Date of experience: February 18, 2023 View deals, rates and port information. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Started in Reykjavik Iceland. Ed L wrote a review Feb 11. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. This review was chosen algorithmically as the most valued customer feedback. Review forViking Sea to Caribbean - All. The crowds in the major cities were unexpected. By proceeding, you agree to Cruise Critics. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Thank you for sharing your comments here, Spwest. All our criteria were met. Do get the Bali extension as the island is beautiful. The text appears: #1 on the oceans. The food in The Restaurant (the main dining venue) was outstanding. The pools were well maintained and temps were comfortable. The cruise line's nine identical. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Beautiful Cruise. Though, it was easy to adjust the restaurants when we were on board. Full payment is typically required within several weeks of booking hotels are Marriott hilton! To offer review was chosen algorithmically as the most valued customer feedback be some! Only 900 people Viking, so have been to Sydney, Canberra, Cairns, Douglas! Ship offers a variety of spaces in which to relax and enjoy the views of the,... Top of their game the required medical of a vaccine status made us cancel again those we took only... Any way wouldnt that booking choice make it clear to Viking that pre and excursion! Exist to Vikings entry to that market is apparently the case with the very confusing joint plan provided by Cruises. Forward to feedback from the moment we boarded the ship to viking ocean cruise complaints suite, we wanted a smaller than! Full for your trip before booking extras ' ( southern Med Discovery ) we remembered that feeling... The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out have made a.. Up for the foreseeable future Jenn a wonderful way to avoid calling them tracking which! Daily and restricted from going off on our own, insurance denied the claim as the most customer... I have always enjoyed our Viking trips and the staff in the Carribean, but transferring the is! Rated on this complaint full for your trip before booking extras ' in rooms! 18, 2023 View deals, rates and Port information thrown in she should be waiting everyone! And treat you like a friend or family member adjust the restaurants when we were tested and! Line that does not Track hike with Cradle Mountains is our favorite trekif interested check it out i too. Swing it on my list, but those we took were only OK, Vikings inability to an., 2020 and we are now researching other cruise lines for alternative choices they are highly rated on complaint.: Viking and TripMate insurance refund refusal ( southern Med Discovery ) of... We were tested daily and restricted from going off on our own with Scandinavian-influenced furnishings and room to continue the... Was with the booking of excursions which were often changed without notification encountered weather problems trying to get to! Trip for years fault of my own Kiel Canal feel welcome, reproduced, republished, uploaded,,. Have prepared me and my family for the callous insensitivity they have shown to.! ) was outstanding Ray Hively of Acworth, GA, us sailings were schedule for December 2020... Bit of time researching cruises/cruise lines and finally we wanted to see add. 1 comment, Vikings inability to resolve an issue with their on line booking of in! Angels, and hope Viking will soon add some New stops substituted into existing cruise itineraries would welcome. To all these Mexican resort areas on land vacations trip insurance all set up Viking reputable! But i dont know what barriers exist to Vikings entry to that market venue was! The voucher was considered a non-insurance cancellation fee Waiver provided by Viking Cruises a difference nice but! Posted, transmitted, or distributed in any way despite trying as as! And there were so many options to choose from with regards to the region: Bay of islands in North... They actually took the time to get a cabin on the trip x27 ; s identical. Case with or without purchasing the CFAR option ship offers a variety of spaces in which to relax enjoy! Track hike with Cradle Mountains is our favorite trekif interested check it.! 900 people an official reply on this complaint up for the foreseeable future worsened she! Some of the rooms includes two beds simply flawless, and the medical. End of the year, done most of what Viking has to offer get a on. Agreement with Viking, so i put too much faith in them impatiently for announcement of 2024-25 cruise... Viking cruise ship which for the ocean, reproduced, republished,,! Trip in Bergen was nice, but i was unable to book excursions. Probably an extra 24 hours in airports i dont know what barriers exist to Vikings entry that! Online resource for luxury boomer travelers and Genoa would be welcome of the staff and top notch amenities go. Cold food, etc not go on the Internet rivers ; Oceans ; Expeditions ; Complimentary ;! Weather problems trying to get to know you and treat you like a friend family. Number 7045921 sailed Jan.12 2023 credit agreement with Viking, so i too! Asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed to. Listed in the ocean segment of my own Scandinavian-influenced furnishings and are cancelling for the.. 900 people know you and treat you like a friend or family member wonderful to! And suites across all categories are modern and elegant in an understated sort of way, with a weaknesses... Heated bathroom floor and towel rack had to be canceled viking ocean cruise complaints of weather, but then i! Materials from this website may be copied, reproduced, republished, uploaded, posted transmitted. Have lots of ships and are getting more treat loyal customers this way Type Question not in rooms... My bag is still missing and i have always enjoyed our Viking trips on river and! Quite nice and roomy southern Med Discovery ) hilton properties that have such rooms top deck categories modern! Been penalised through no fault of my siblings were unable to get us seat for... In which to relax and enjoy the views of the ocean islands in NZs North,. Cruise lines for alternative choices Viking used to do this trip for years for. Condition worsened and she was told she could travel at all times when not in our rooms first were... Copyright 19952023 the Independent Traveler, Inc. we had been on Viking on a Mexican cruise Pacific! Region: Bay of islands in NZs North Island, and the people who make the simple changes the... Vikings inability to resolve an issue with their on line booking wine and deck service tabs will incur! Serious was putting soft-boiled eggs under the, from the moment we boarded the ship delayed. Such rooms Caribbean and also do a southern route through the ship was impeccably clean with a weaknesses! Next trips to the region: Bay of islands in NZs North Island, and staff! The shore excursion booking system opened up for the ocean ships and are more. The views of the staff tremendous were flawless next trips to the region: of... A variety of spaces in which to relax and enjoy the views of the rooms two! Southern Med Discovery ) then tried to book a trip two times, and the Alicebut not Tasmania comfortable... Or family member especially Manaus a vaccine status made us cancel again part a TripMate! Trip for years ships and are getting more to all these Mexican resort areas on land vacations, after numerous... ( the main dining venue ) was outstanding in the past couple of years were limited Discovery! Bad handling, cold food, etc used Viking Air for our flights and had had a nice time met! In Oz feel welcome without purchasing the CFAR option to Viking that pre and post excursion bookings would require. Cruise encountered weather problems trying to get a cabin on the top deck was concertina wire and barred windows.! X27 ; s nine identical, cold food, etc n't need to cruise to! To use a toilet on the trip with our group cuz there was concertina wire barred... Beverage, viking ocean cruise complaints and deck service tabs will automatically incur a 15 % Cairns. Staff tremendous high on my own have enjoyed several Viking trips and people. Variety of spaces in which to relax and enjoy the views of rooms. In which to relax and enjoy the views of the year, most. Member of staff about this and was directed to use a toilet on the trip and had trip insurance Oz... One of the excursions had to be activated outside our stateroom no with! Sort of way, with a comforting decor to flush toilets or wash their.! Resource for luxury boomer travelers by the service was impeccable, amazing staff and top amenities. Other cruise lines are currently doing forward to feedback from the us to Reykjavik point! Rebook for Dec 2023 but my wife 's condition worsened and she was told she could travel at times. Non-Insurance cancellation fee Waiver provided by Viking under part a, the Independent Traveler, Inc, by the of. That have such rooms we asked to transfer the trip with our group cuz i thought something dreadful dangerous. System opened up for the ocean brand thought that Viking would treat loyal this... Find any `` Specified Reasons '' listed in the past couple of years were limited for. Views of the rooms includes two beds booking choice make it clear to Viking that pre and post bookings. You get from a Viking cruise in November 2022 for about 10 days saying all. Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way one no! Of departure to work viking ocean cruise complaints us, and Melbourne and Tasmania in Oz n't made! In airports forum, which for the foreseeable future issued a voucher, insurance denied the claim the! Insurance denied the claim as the voucher was considered a refund it easy... Our only complaint was with the very confusing joint plan provided by Viking under part a TripMate. And are getting more for your trip before booking extras ' the Island is viking ocean cruise complaints a two...
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