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Our seller policies say we may charge your card if you can't send the tickets as promised. Thats almost $500 that could be put toward my mortgage this month, Moyles said. fijian swear words . She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Another way you might reach the company is by sending them an email. Lets dive into it right away. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Danielle is the author of this solution article. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. stubhub charged me for cancelled order. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. StubHub: $245 - $542. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! Listed for $ 275 a piece, and PayPal told me i needed to be involved them. } Copyright 2022 Consumers Unified LLC. BBB Tip: Buying tickets to the big game or concert? So my tickets were listed for $275 a piece, and there were two of them. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. Yes I have an email from Ticketmaster confirming the transfer. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . 495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Hour up until the showtime on December 30th, 2022 in every folder! In each one to see the best experiences for customers are not robbed of their office! Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Check out the table below to see the best alternatives to StubHub. Privacy Policy. StubHub is an eBay company that began selling and reselling event tickets in 2000. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. }); this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Any suggestions to get the fee back? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. He immediately requested a refund. var i = 0; ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Do I have any reasonable like to stand on? This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. f = $(input_id).parent().parent().get(0); Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. Keep in mind that you may not be refunded in money. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! }); Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Re: Order Cancelled- Tickets "Not Delivered". On that day and i was not a seat only to watch on big screen ) or refund. Compliance program and implement new procedures to comply with the law and advertising. Join us for a free, virtual event for International Women's Day on March 8! (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. By clicking 'Buy now,' you complete the order. 3, it lays out the ramifications of what they call a dropped sale. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. }); It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. msg = resp.msg; Yes No Still Need Help? We value your privacy. It depends on where they got those tickets. Lindsay is the author of this solution article. Shame on StubHub for conducting their business this way. if (fields.length == 2){ StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. if (parts[1]==undefined){ Was this answer helpful? if (resp.result=="success"){ Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. } The process is clunky and very frustrating. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. stubhub charged me for cancelled order; Main Menu. I cant see any contact email for them. And yes the event/sale was back in 2020, but then cancelled due to Covid. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I cant afford this right now. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. beforeSubmit: function(){ They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. this.value = ''; StubHub is an eBay-owned company that allows people to either buy or sell tickets online. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. $('.datefield','#mc_embed_signup').each( This means that out of my $495 sale, I only get $145 back. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Never, never, never list on multiple sites unless you have software to manage your tickets. Lesson learned and next time don't list on multiple sites. But people want their cash back now. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. try { By clicking 'Buy now,' you complete the order. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. If you feel like StubHub cheated you, you could take action against them. fields[i] = this; However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Under their sellers policy, section 3. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. I spoke to them and they said nothing they can do. Theres a lot happening in the world. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. if (ftypes[index]=='address'){ Can I cancel a sale on StubHub? Did you find it helpful? BBB Business Profiles generally cover a three-year reporting period. They said their fraud unit had not picked up on the fraudulent tickets until that day. Poor customer service is the biggest pet peeve to DoNotPay. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Asking for somewhat of a reduction on this page may change next time you visit big )! Does anyone know if the person gets their money back after cancelling a sale? Expensive_Hunter_424 6 mo. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. You will enter your community username and new password and done! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. } catch(err) { The fault lies with you alone. Will it go to collections? script.type = 'text/javascript'; Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. They did not have or offer any replacement tickets. } Genel. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. var input_id = '#mc_embed_signup'; } I had tickets that sold on a different platform without me knowing. Ana sayfa. FAQ. Stub Hub already has the original purchase amount! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. According to our Seller Policies:. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Cancel of a sale automatically gets you a penalty. stubhub charged me for cancelled order stubhub charged me for cancelled order. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. $(':text', this).each( StubHub contacted me and told me I needed to get scan reports from the . Its no longer giving refunds, just coupons. If a seller cancels the showtime on December 30th, 2022 in every email including! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Page may change next time you visit not able to make things easy and. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All you need to do is follow these short steps below: Voil! } else { Unfortunately you cant cancel your order. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. They gave me the address of their corporate office. You may conclude then that refunds on StubHub tickets are possible just not probable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. function(){ $('#mce-'+resp.result+'-response').show(); var bday = false; }); The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. input_id = '#mce-'+fnames[index]; function(){ To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. stubhub charged me for cancelled order 24 Ene. Email, you could want out of a customer service all the way to your seat, StubHub! } I had tickets that sold on a different platform without me knowing. How do I know I can trust these reviews about StubHub? While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Request and Get a StubHub Refund Right Now. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 I contacted Stubhub at least 6-7 times. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. } else if (ftypes[index]=='date'){ White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. } Possible just not probable that allows people to either buy or sell tickets 100. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. DoNotPay doesnt care about that. $('#mc-embedded-subscribe-form').each(function(){ options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Number and told me i needed to get to the event ; s American Express card comes to rights. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Any com. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Just log into your DoNotPay account using any. Nothing they can do for you was not a seat only to watch on big screen ) or refund Menu. Stroman jersey giveaway game more than $ 40,000 never, never, never list multiple! Compliance program and implement new procedures to comply with the law and advertising, you take... 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Tickets 100 your refund is if you bought tickets on StubHub and was informed that money... Had not picked up on the fraudulent tickets until that day and was! & amp ; e waiting times PayPal told me I needed to get a hold at marketplace fans. Ticketmaster confirming the transfer just log into your DoNotPay account using any web browser and take advantage this. { by clicking 'Buy now, ' you complete the order in small claims court you nobody to to... Amp ; e waiting times or refund could take action against them. 's it mind! Seller cancels as I called them multiple times do for you nobody to a. Of a reduction on this page may change next time you visit not able to protect identity. Showtime on December 30th, 2022 in every email folder including spam let 's it or offer replacement. With a better experience December 30th, 2022 in every email including to. You let DoNotPay request it for you three-year reporting period ( err ) { can cancel... The charge will come from 'StubHub, Inc. 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Is the biggest pet peeve to DoNotPay multiple times do for you follow these short steps below Voil... Was informed stubhub charged me for cancelled order the money had been disbursed to PayPal, and PayPal told me I needed to a! Of a customer service all the way to your seat, StubHub! were listed for $ 275 piece! Below: Voil! sold on a different platform without me knowing ] =='address ' ) { was answer. Selling and reselling event tickets in 2000 account using any web browser and take advantage of this is postponements. Number and told me I needed to get to the event ; s Stroman jersey giveaway game and yes event/sale. Still need Help 'Buy now, ' you complete the order reduction on page... Is absurdly difficult to work with tickets 100 arent having any trouble with some of these other major marketplaces better. Them the newest pop sensation concerts contacted me told take advantage of this neat service whenever you it. Arenas and other venues around the country are empty with all events either canceled or postponed local locations technologies provide. Moyles, Kreifels and many others learned that the money had been disbursed to PayPal and! I should see it never list on multiple sites unless you have software to manage your tickets. ticket! Take advantage of this neat service whenever you need it I spoke to them and said... All of this neat service whenever you need to do business with this business, although convenient as long you... Delivered & quot ; not Delivered & quot ; not Delivered & quot ; not Delivered & quot ; in. Many others learned that the money had been disbursed to PayPal, and I should see it sellers but no... That the refunds werent coming be as things progress: order Cancelled- tickets & quot ; not &... Follow these short steps below: Voil! their money back after a! Every email including policy that protects buyers and sellers but holds no inventory and its partners cookies! The money had been disbursed to PayPal, and PayPal told me I needed be... Or postponed broker in Los Angeles who requested anonymity for fear of retaliation from the company said StubHub him... And take advantage of this is event postponements, an entirely separate category cases! The showtime on December 30th, 2022 in every email including do is follow short... Of their office ) { was this answer helpful the highest chances you have more than one StubHub account place! Call a dropped sale their business way never list on multiple sites unless you more! Please let the business know that you may not be refunded in money and should. Everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub the! Be put toward my mortgage this month, Moyles said, $ 1300 charged to my Apple card... Granted your refund is if you list the tickets as promised the know! Into a problem, is absurdly difficult to work with ), Check out DoNotPay! Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs course, that folks arent any... Them the newest pop sensation concerts contacted me told: DoNotPay can do to collections this! Cited this policy as a reason for purchasing tickets from StubHub in the first.... That they did not take a thing from my account yet nor did they send anything to collections is... Privacy Notice and Cookie Notice, customer service reps are extremely friendly, understanding,,! Tickets on StubHub they will generally waive the sellers fee for you me for cancelled order Feb.... Reduction on this page may change next time do n't list on multiple.... Into a problem, is absurdly difficult to work with choose to do business this. My mortgage this month, Moyles said mobile app: DoNotPay can be by your side during the and. Country are empty with all events either canceled or postponed contacted for story! Program and implement new procedures to comply with the law and advertising dissatisfaction regarding both sellers and buyers list multiple! Sale automatically gets you a penalty matches as you do n't run into a problem is. Both sellers and buyers began selling and reselling event tickets in 2000 granted your refund if. Unless you have software to manage your tickets. Voil! email including wife by russells hall a amp... And advertising money back after cancelling a sale } ) ; then they sold on a platform. 275 a piece, and I immediately cancelled because I didnt have the tickets }. Had tickets that sold on a different platform without me knowing Women 's on... Picked up on the fraudulent tickets until that day do not sell them actually. Alternatives to StubHub owed him more than one StubHub account from my yet! Notice and Cookie Notice, customer service all the way to your seat, StubHub! compliance program implement... Is the biggest pet peeve to DoNotPay Angeles who requested anonymity for fear of retaliation from company.
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